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Warranty Information

Below you will find the warranty information for all products. If you are experiencing a problem with one of our products, please fill out a warranty claim form found here

 

WARRANTY INFORMATION

 

Gym Equipment Direct warrants all products to be free from defects in materials and manufacture for the warranty periods set forth below. The warranty periods commence on the invoice date of the original purchase. This warranty applies only against defects discovered within the warranty period and extends only to the original purchaser of the product. Parts repaired or replaced under the terms of this warranty will be warranted for the remainder of the original warranty period only. To claim under this warranty, the buyer must notify Gym Equipment Direct within 30 days after the date of discovery of any non-conformity and make the affected product available for inspection by Gym Equipment Direct or its service representative. Gym Equipment Direct’s obligations under this warranty are limited as set forth below.

 

FULL COMMERCIAL CARDIO EQUIPMENT (NEW)

Please see https://www.gymequipmentdirect.com.au/cardio-equipment

Structural Frame

7 years

Display PCB

2 years

Key Pad

1 year

Motor Controller

2 years

Durable Wear Parts

1 year

Treadmill AC Drive Motor

5 years

Generator/EMS/ECB Brake

2 years

Other Parts Not Listed

1 year

Labour

1 year

 

Please Note:

* Each treadmill requires a 10 AMP dedicated line/circuit to receive benefit of warranty

* Excludes any damages caused by misuse or abuse of equipment.

*Concept 2 Rower warranty information can be found at http://www.concept2.com.au/service/indoor-rowers/model-e/warranty-info

http://www.concept2.com.au/service/indoor-rowers/model-d/warranty-info

*Skierg warranty information can be found at http://www.concept2.com.au/service/skierg/skierg-2/warranty-info

 

 SEMI COMMERCIAL CARDIO EQUIPMENT (NEW)

Please see https://www.gymequipmentdirect.com.au/cardio-equipment

Structural Frame

3 years

Display PCB

1 year

Key Pad

1 year

Motor Controller

1 year

Durable Wear Parts

1 year

Treadmill Drive Motor

1 year

Generator/EMS/ECB Brake

1 year

Other Parts Not Listed

1 year

Labour

1 year

 

FULL COMMERCIAL STRENGTH EQUIPMENT

Please see https://www.gymequipmentdirect.com.au/strength-equipment

Frame

12 years

Rotary Bearings, Weight Stacks, Pulleys, Guide Rods, Structural Moving Parts

2 years

Cables, Linear Bearings, Springs

1 year

Upholstery, Handgrips, All Other Items

6 months

Labour

1 year

 

COMMERCIAL FITNESS EQUIPMENT

Please see https://www.gymequipmentdirect.com.au/fitness-equipment

*1 year warranty against faulty workmanship


All other Gym Equipment Direct products and accessories are covered by a 6 month limited warranty.

Please note: 

*Unless a product is specified as being 'Commercial Rated', it is assumed to be of 'Domestic' quality. A Domestic quality product is for home use only and is not covered under warranty for any other use, nor is the product covered for use by athletes or sports professionals.

 

COMMERCIAL WEIGHTS PRODUCTS

Please see https://www.gymequipmentdirect.com.au/weights-barbells-dumbbells-kettlebells

*1 year warranty against faulty workmanship


All other Gym Equipment Direct products and accessories are covered by a 6 month limited warranty.

Please note: 

*Unless a product is specified as being 'Commercial Rated', it is assumed to be of 'Domestic' quality. A Domestic quality product is for home use only and is not covered under warranty for any other use, nor is the product covered for use by athletes or sports professionals.

 

 USED & SECOND HAND GYM EQUIPMENT

Please see https://www.gymequipmentdirect.com.au/used-gym-equipment

'Reconditioned/New'

Cardio: 

  • 3 years motors and alternators
  • 12 months running deck and belt
  • 12 months electronics
  • Lifetime frame

Strength: 

  • 6 months cables, pulleys & moving parts
  • Lifetime frame

'Cleaned & Serviced' 

Cardio:

  • 3 years motors and alternators
  • 12 months running deck and belt
  • 6 months electronics
  • Lifetime frame

Strength: 

  • 6 months cables, pulleys & moving parts
  • Lifetime frame

'As Traded'

Cardio: 

  • 6 months mechanical or electrical errors only
  • 3 months for spin bikes, mechanical or electrical errors only

Strength: 

  • 3 months on strength, cables and pulleys only

 

 

CONDITIONS AND RESTRICTIONS

 

This warranty is valid only in accordance with the conditions set forth below:

1. The warranty applies to product sold by Gym Equipment Direct only if:

(a)  It has been serviced by an authorised Gym Equipment Direct service provider

(b)  It remains in the possession of the original purchaser and proof of purchase is demonstrated

(c) It has not been subjected to accident, misuse, abuse, improper service, or non-manufacturer modification

(d) Claims are made within the warranty period.

2. This warranty does not cover damage or equipment failure caused by electrical wiring not in compliance with electrical codes advised or stipulated in the product owner’s manual specifications, or failure to provide reasonable and necessary maintenance as outlined in the owner’s manual.

3. Gym Equipment Direct is not responsible for Internet connectivity to its products. This restriction applies to services, such as those provided by an Internet service provider (ISP), and also to hardware related to Internet connectivity, such as Ethernet cabling, routers, servers and switches.

4. Gym Equipment Direct is not responsible for the quality of television, video, audio, or other media supplied to its products. This restriction applies to services, such as those provided by a cable or satellite television provider; to signal strength and clarity; and also to hardware related to the reception and delivery of television, video, audio, and other media. Such hardware can include (but is not limited to) audio, video, and radio-frequency (RF) cabling, connectors, receivers, modulators, combiners, distribution amplifiers, splitters, and so on.

5. Gym Equipment Direct cannot guarantee that the heart rate measurement system on its products will work for all users. Heart rate measurement accuracy varies based on a number of factors, including the user’s physiology and age, the method in which the heart rate measurement system is used, external interference, and other factors that may influence heart rate acquisition.

6. Gym Equipment Direct does not warranty the work or product of third party companies (e.g., head end systems, low voltage wiring, etc.).

7. Gym Equipment Direct does not pay labour outside of Australia. Equipment limited warranty is void when equipment is installed in a country other than where sold.

8. Moving parts bolted to the structural frame are not included in the “Structural Frame” warranty (e.g., moving arms, seat and back pad assemblies, cross ramp assemblies, position adjustments, etc.)

9. In the case of commercial cardiovascular products sold into a residential (home) environment, the term of limited warranty coverage for mechanical and electrical parts is 5 years. All other terms of coverage under this warranty remain the same regardless of where the equipment is installed or used.

 

WHAT IS COVERED:

Equipment is warranted to be free from defects in materials and manufacturing.

 

WHO PAYS SHIPPING FOR SERVICE:

If the equipment or any warranted part must be returned to a service facility for repairs, Gym Equipment Direct will pay all shipping charges during the covered warranty period. The purchaser is responsible for shipping after the warranty has expired.

 

WHAT WE WILL DO TO CORRECT COVERED DEFECTS:

We will repair, or if unable to be repaired, at our discretion, replace the covered equipment when it fails to perform as intended during normal usage. Parts will be replaced with like kind and quality, and may be new or remanufactured. If the covered equipment cannot be repaired or if parts are no longer available due to the age of the equipment or are discontinued by the Manufacturer, the unit will be replaced with a product of equal or similar features and functionality. Replacement parts and equipment are warranted for the remaining portion of the original warranty period.

 

NOT COVERED:

  • Damages or failure due to accident, abuse, neglect and misuse of equipment for anything other than its intended purpose.
  • Improper assembly or installation of parts or accessories not originally intended for the equipment.
  • General wear and tear, including upholstery and rust corrosion.
  • Lack of general maintenance and or failure to service or maintain the equipment correctly. This includes a lack of/over lubrication between the deck and the running belt or incorrect alignment/ adjustment of treadmill belts that result in damage.
  • Damages or failure due to the use of an improper power supply.
    -Please note Gym Equipment Direct requires an individual power circuit be used for each treadmill, along with surge protectors on all equipment that plugs in or warranty will be void.
  • Replacement of flat or corroded batteries due to non-use.
  • Damage caused by the surrounding environment or weather and failure to keep the equipment in a clean, dry environment (natural disasters, equipment used outdoors or near water, entry of foreign matter, dust or particles etc.)
  • Belts requiring tensioning due to stretching after use are not covered under warranty. A maintenance kit is provided on delivery with all orders to keep the equipment serviced as required.
  • A service callout fee will be applicable where no damage or failure can be found or if determined to be caused by a matter not covered under the warranty conditions.

 

 

 

 

 

 

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